Privacy Policy

Privacy Notice
Updated as of 23rd May 2025

SGIVS Global

This privacy notice for SGIVS Global ("we," "us," or "our") outlines how and why we collect, store, use, and/or share ("process") your personal information when you (the "user," "data subject," or "individual") engage with our services ("Services"), such as:

• Visiting our website or any associated SGIVS Global websites, or using our mobile application linked to this privacy notice.

Questions or Concerns?

We encourage you to review this privacy notice to understand your privacy rights and how we manage your personal information. If you have any questions or concerns about this notice or data protection at SGIVS Global, please contact us at:
Email: info@sgivs.com
Phone: +971 04 357 9585
Address: Office No: 301 & 104, Al Nasr Central, Oud Mehta Dubai

Who Are We?

SGIVS Global is authorized by the Embassy of India (Abu Dhabi) to perform administrative and non-judgmental functions related to e-visa, identity management, document attestation and consular services. We support Indian diplomatic missions in the UAE by facilitating the sovereign function of document attestation processing and issuance. These services are provided strictly in accordance with official service and support agreements.
We also offer supplementary "Additional Services" to enhance the user experience.

Scope
This Privacy Notice applies to all personal information collected from you across all channels online, offline, or through our partners.

Purpose of Collection

We collect your personal information for the following purposes:

• Providing front-end citizen services such as attestation, OCI, renunciation/surrender certificates, and additional support services
• Customer support and communications
• Compliance with applicable laws and regulatory requirements

What Information Do We Collect?

The data collected varies depending on the interaction and includes:
Personal Information:

• Full Name
• Date of Birth
• Contact Details (Email, Phone)
• Residential and Overseas Address
• Nationality, Place/Country of Birth
• Government-Issued Identifiers (Passport, National ID, etc.)
• Visa and Travel Details
• Financial and Insurance Information

Special Categories of Data (with consent or legal grounds):

• Biometric Data (e.g., fingerprints, photographs)

How Do We Collect Information?

We collect data through the following interactions:

• Booking or cancelling appointments via our website or mobile app
• Customer service calls to our contact centers
• In-person visits to Application centers
• Opting for additional services (e.g., attestation or passport services)
• Social media inquiries
• Automatic data collection (e.g., IP addresses for fraud prevention)

Legal Basis for Processing

We process personal information based on the following legal grounds:

• Consent – When you give us permission to use your information for specific purposes. You can withdraw consent anytime by contacting info@sgivs.com
• Contractual Obligations – When processing is necessary to fulfill our contract with you, such as providing visa or attestation services.
• Legal Obligations – When required by law, such as cooperating with authorities or complying with regulations.
• Vital Interests – To protect your or another person’s life in urgent situations.
• Legitimate Interests – To prevent fraud, ensure security and protect our systems, while respecting your privacy rights.

Data Sharing and Disclosure

We may share your personal information with:

• Indian Embassies and diplomatic missions to process your visa, passport and related services
• Trusted service providers who assist us in delivering the services you request, such as courier and IT support.
• Government or regulatory authorities when required by law, including law enforcement agencies, which may be located inside or outside your country.
We only share your information when necessary to provide our services or comply with legal obligations, and we ensure appropriate safeguards are in place to protect your data.

Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law or specific agreements with government clients.

Data Security
SGIVS Global apply suitable technical and organizational measures to safeguard the personal information we process, including encryption, password protection, and physical security controls.

Data from Minors
SGIVS Global do not intentionally collect personal data from minors or target them with marketing. By using our Services, you confirm that you are either of legal age in your jurisdiction or the parent or guardian of a minor, and that you consent to the minor’s use of the Services.

International Data Transfers
Your data may be transferred to jurisdictions outside your country of residence. We ensure appropriate safeguards are in place, consistent with applicable legal standards, to protect your personal information during such transfers.

Third-Party Links
Our website may include links to third-party sites. SGIVS Global is not responsible for the privacy practices or content of these external sites. Users are encouraged to read third-party privacy notices independently.

Cookies
Our website may use cookies to enhance user experience. For detailed information, please refer to our Cookie Policy.

Your Privacy Rights
Under applicable data protection laws, you have several rights regarding your personal information:

• Access – You can ask us to provide copies of the personal data we hold about you. This lets you see what information we have.
• Rectification – If any of your personal data is incorrect, incomplete, or outdated, you can ask us to correct or update it.
• Erasure – In certain situations, you can request that we delete your personal information. For example, if the data is no longer needed or if you withdraw your consent.
• Restriction: You have the right to ask us to limit how we use your personal data. This means we will keep your data but only use it for specific purposes.
• Objection – You can object to us processing your personal data for certain reasons, such as direct marketing or when processing is based on our legitimate interests.
• Data Portability – You can ask us to provide your personal data in a common, machine-readable format, or transfer it directly to another organization if technically possible.
• Lodge a Complaint – If you believe we are not handling your data properly, you have the right to file a complaint with a data protection authority in your country.
You can make these requests at no cost. However, if your request is clearly excessive or unfounded, we may charge a reasonable fee. We will respond to your request within one month. If your request is complex or there are many requests, we may extend this period by up to two more months, but we will inform you if that happens.

How to Exercise Your Rights
Please email info@sgivs.com to exercise any of the rights listed above. We will respond within one month, extendable by two months if needed.

Policy Updates
We may update this privacy notice periodically. Revisions will be dated at the top of the page. Users are encouraged to review the policy regularly for updates.